Pride Merch — wear your pride
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Legal

Privacy Policy

Plain-language version: we only collect what we need to quote and fulfil your order, we don't sell it, and we don't send you marketing you didn't ask for.

Last updated: July 2026

Who we are

Pride Merch Pty Ltd ("Pride Merch", "we", "us") is an Australian business based in Melbourne, VIC, making custom merchandise, uniforms, clothing and accessories. This policy explains what personal information we collect through pridemerch.com.au, why we collect it, and what we do with it.

What we collect

When you submit an enquiry, quote request or contact form on this site, we collect the information you provide, which may include:

  • Your name
  • Email address
  • Phone number
  • Organisation or event name
  • Details about your order — product type, quantity, timing and any other information you choose to share in your message

We don't ask for or collect payment details, government ID, or other sensitive information through this website.

How we use it

We use the information you submit to:

  • Respond to your enquiry and provide a quote
  • Communicate with you about your order, from proof to delivery
  • Keep basic records for invoicing and business purposes

We don't use your information for automated marketing or add you to a mailing list unless you separately ask us to.

Who we share it with

We don't sell or trade your personal information. Forms on this site are processed through FormSubmit, a third-party form-delivery service that forwards your submission to our inbox — this is the only external party involved in handling enquiry data, and it only sees what you type into the form itself.

We may also share information with trusted service providers directly involved in fulfilling your order (for example, a print or garment supplier), and only to the extent needed to complete that order.

Cookies and analytics

This site does not currently use analytics, tracking cookies, or advertising pixels. If that changes in future, this policy will be updated to reflect it.

Data storage and security

Enquiry information is stored in our business email inbox and handled with reasonable care to prevent unauthorised access. We keep enquiry and order records only as long as reasonably needed for business, tax and legal purposes.

Your rights

You can ask us what information we hold about you, request a correction, or ask us to delete it, by emailing us using the details below. We'll respond as quickly as we can.

Contact us

Questions about this policy or how your information is handled: email hello@pridemerch.com.au or call 0422 690 662.

This policy describes our current practices in plain language and isn't formal legal advice. If you have specific legal concerns about privacy compliance, we'd recommend speaking with a qualified professional.